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What Causes Employee Turnover?
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from John Tschohl about “What Causes Employee Turnover?” relates to our goals and...
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Customer Service Strategy: To Serve and Protect
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about Customer Service Strategy: To Serve and Protect relates to our...
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Tipping the Customer Service Scale
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Mark Sanborn about Tipping the Customer Service Scale relates to our goals and...
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HANDLING IRATE CUSTOMERS
Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about “Handling Irate Customers” as much as we did. HANDLING IRATE CUSTOMERS When a customer comes in to register a...
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Last Impressions
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about Last Impressions relates to our goals and passions....
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How to Self-Audit Your Company’s Customer Experience
Greetings from Shoppers, Inc.! Hope you enjoy the article below from Kristina Evey about “How to Self-Audit Your Company’s Customer Experience” as much as we did. How to Self-Audit Your Company’s...
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Build Rapid Sales Through a Service Strategy
Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohol about “Build Rapid Sales Through a Service Strategy” as much as we did. Build Rapid Sales Through a Service Strategy...
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Three Customer Service Lessons from a World Traveler
We just had to share the article below from Shep Hyken about “Three Customer Service Lessons from a World Traveler”. Enjoy! Three Customer Service Lessons from a World Traveler I’m always looking...
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Why should you inspect your customer service?
Why should you inspect your customer service? Inspecting your customer service is crucial for several reasons, as it directly impacts your business’s success and reputation. Here are some key reasons...
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Treat Your Customers with Respect
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about Treat Your Customers with Respect relates to our goals...
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